Contact

Hey guys! It's Nadya here!  

First I want to thank you for visiting  ANestWithAYard.com

First of all, I just want to clarify that our website is not affiliated with Allen+Roth brand. We are merely a blog that writes about home design, landscaping, backyard decor, and home improvements - and we happen to love the A+R brand.

Now, I've noticed from talking to friends that remodeling can be extremely confusing, so I'm going to tell you how you personally can ask questions regarding whatever your home needs are, and I'll do my best to answer the questions!

So, if you have any questions regarding Allen Roth products, then you can post a comment on any article I post, and I'll try my best to get back to you via comments.

Along with this, if you have a question you can email me directly - but please keep in mind that this is a just personal blog that is not affiliated with Allen and Roth in any way.

My email is Nadya at anestwithayard.com.

Thank for understanding guys!

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132 thoughts on “Contact”

  1. I recently purchased the 5 piece Northborough patio set and it did not come with any of the bolts or washers? Where can I get these?

    Reply
  2. I got a 10 x 12 gazebo with net and cover after paying 500.00 for this thing about a third of the inserted nuts were just spinning in the post couldn’t tighten the screws we had 3 sides up and the gazebo was loose and started to fall and bent two of post where the screws go in very disappointed in this product never had this kind of quality with your products before. I need 3 post for the gazebo can I get them and if so how much they gonna cost me they are brown were called post A

    Reply
  3. Hello Allen + Roth,
    I am trying to buy three lamps different styles from the eastview collection, please let me know where i can buy them, if possible.

    thanks

    Reply
  4. Where can we get a replacement drawer slide for the Java drawer? The bearings were out of ours in the box and need replacements. Thanks

    Reply
    • Hi Bhaskar,
      The replacement canopies for this gazebo should be available at the beginning of September.
      Ping us again at that time.
      Thanks!

      Reply
  5. Can you send me replacement canopy due to manufacturer defect
    I can drop off the one I received at a Lowes. I don’t want to disassemble and haul back the whole thing nor will I pay for replacement canopy due to defect

    Reply
    • Hi Chris,
      As stated above in the Contact info, we are not associated with Allen+Roth. We are merely a blog that writes about this products.
      Thanks for your understanding.

      Reply
      • Ok thanks. I thought this was the Allen and Roth company. I contacted the company and they will be sending out another canopy. Thanks for your time.

        Reply
  6. We recently purchased a Allen Roth gazebo from Lowe’s and were disappointed in the quality. the welded in screw anchors are missing in quite a few locations so we can’t screw the frame together. the paint coatings on quite a few panels is very rough and scratched the gazebo was over 500lbs and returning to the store was not really an option looking for the hex shaped anchors if they are available thanks

    Reply
  7. Hi there. I purchased a patio swing daybed from Lowes but can’t install the canopy cover. It’s short almost two inches.
    My neighbour had the same problem and ended up swapping out the canopy from the display. Lowes doesn’t have anymore in my area.
    I read others have the same issue on Lowes.ca website.

    Chris Habipis
    Edmonton, Canada

    Reply
  8. Hi, i have the following AllenRoth gazebo, MODEL #L-GZ401PCO-C1. Where can I get a curtain (not the mesh) for the gazebo? Size of the gazebo is 10’x12’.

    Thank you.

    Reply
  9. We had a freak wind gust for about 20 minuets and thought not much of it. Our mistake it lifted our gazebo up and landed on our fence ouch. Now after standing it back up right the the top has some tears, ok found replacement top but can’t find the poles that hold top up please help

    Reply
  10. I have the Safford high patio table with four chairs. All of the seats on the four chairs have ripped. I am unable to find the chairs to replace them. Can you help?

    Reply
  11. Can you get replacement bolt caps covers? Maybe I covered too many or some that didn’t need to be covered but I seem to be short 12. Lowes doesn’t carry these they’re black plastic bolt caps for the pergola item #0878763. I used all that came with my pergola.

    Reply
  12. Does the Allen&Roth Valdosta fan come with a remote control. I know last years fan did not, but I saw some where that this years fan did, but I can’t find it any where. If it does, please let me know where I can purchase it from! Thank you for getting back to me!

    Reply
  13. Hello, we purchased 2 allen + roth Netley Brown Wicker Rocking chairs two years ago. The wicker on the back panel of one of the seats blew out and the chair is unusable. The back section is a separate piece. The chair is no longer available. Can parts for the chair be purchased online. 275.00 chair and only lasted 2 years.

    Reply
  14. We have a 12×10 gazebo that was damaged in a storm last week. The plastic parts that connect the round top tubes to the frame were broken an I need to replace them. Any info on who to call would be welcome. The site allenrothhq.com doesn’t have any useful contact info.

    Reply
  15. Hello, I represent American Legion Post 275, Dunedin, Fl. We have (24) of your Safford Model D12325 High Stools. The Plastic inserts (swivel) are collapsing at the bottom and the chairs turned into rockers and unusable. We need new inserts or what ever your engineering has come up with.

    Reply
  16. We purchased two #0339928 light fixtures for our kitchen and are very disappointed in the quality of the glass globe. There are several pits in the glass as well as a very rough edge on the rim of the globe. In addition, there appears to be water stains on both globes that we’ve tried multiple times with every agent possible to get off. I don’t know if they were returned and re boxed from someone who was neglectful or what but is VERY strange. Unfortunately, we didn’t realize the condition of the glass until the fixture was already installed so we couldn’t take it back to Lowes where we purchased it. How do we get new glass fixtures for these lights. It’s ruined our excitement of our new look for our kitchen. Please advise.
    Regards,
    Sheila Nelson

    Reply
    • Hi Samantha,
      Unfortunately , we do not have instruction for this one. I would suggest to drop by Lowe’s and ask them.
      Hope it helps.

      Reply
  17. I have a 10 x 12 Gazebo withe the clear plastic sheet roof. the wind blew a couple of pieces. I would like to know where can I purchase a couple of the sheets.

    Reply
  18. I have the Safford Tall table set – you recently replaced the bottom base of the chairs due to a recall. I love this set but the top part of the chair the fabric is tearing. I would like to purchase the top section of the chair to replace the 4 worn chairs I have since the base is new. Can I just purchase the top section? If so, how much to replace 4 of them. Thanks

    Reply
  19. I purchased the following light on 11/30/14:

    allen + roth Calypso White Acrylic Ceiling Fluorescent Light (Common: 4-ft; Actual: 49.5-in)
    Item # 58562 Model # LF1006-BR2-48T84-R

    Recently, the entire light went out. All four bulbs are good. We are guessing it may be the ballast. Unfortunately, it is no longer available at Lowe’s and they told us to contact Allen and Roth.
    Please help!
    Thank you!

    Reply
  20. The cam nuts are very cheap. We broke a few putting together. By chance can we get some of the small ones ( no size in book, letter MM) that are for the drawer?? I’ve checked two stores and no luck

    Reply
  21. Where can I get an additional shelf for my Java closet organizer? I want to add a shelf in the top unit. They don’t sell the shelves individually in the store.

    Reply
  22. I recently purchased 6 faux wood blinds made by Allen Roth and all 6 are sagging on both ends and have a very noticeable bow in the middle. We hung them the night they were purchased and the next morning after only about 8 hours they were bowing. These were the only 6 left at the store I got them from so I couldn’t exchange them. I just don’t understand how all 6 could be flawed. Any suggestions ??

    Reply
  23. Have Allen-roth wall covering. one place says paste paper and the other says paste wall..
    nothing says wet the paper.
    need better directions. please help

    Reply
  24. Hello,

    We purchased a beautiful allen + roth 9-light eastview bronze chandelier from Lowe’s a few years ago. Unfortunately, one of the sconces cracked upon changing a light bulb. Would you be so kind to provide a link to replace the one broken sconce? I’d really appreciate it!

    Thank you!

    Reply
  25. Hello, I have purchased item 616233 model 16077
    allen + roth Bristow 4-Light 31.97-in Specialty Bronze Dimmable Track Bar Fixed Track Light Kit.
    as I was removing the canopy glass some of the washer fasteners broke while unscrewing them, this was due to the overheating of the bulb causing the composite metal fasteners to become brittle. How do I go by purchasing this hardware?

    p.s. the bulbs that come with item generates a lot of heat (unable to touch), I have replaced g9 bulbs w/LED, perfect! Recommend manufacture to do the same.

    Vr, Adolfo

    Reply
    • Hi Adolfo,
      Sorry for a delayed reply.

      For the replacement parts, you should call to Allen+Roth or Lowe’s customer service and they should be able to help.
      See some info here: https://anestwithayard.com/allen-roth-lighting-customer-service/
      Hope it helps.

      As for the bulbs, all lighting fixtures are shipped w/o bulbs. If you bought it at Lowe’s, it must be their employees who put bulbs in the fixture.
      I agree with you about LEDs, they are an excellent low-cost source of light. We even wrote a dedicated post about it: allenrothhq.com/can-you-use-led-bulbs-in-regular-fixtures-things-to-know

      Thanks!

      Reply
      • Hello Nadya,

        I went ahead and called the lighting department and was able to have four new replacement part called the (socket ring LR040), this socket ring is what secures the shade to the track light frame. Thank you for putting the LED info out via post, I believe this socket ring is hardware on several track lighting items and it will truly help preventing this composite metal from becoming brittle.

        p.s. by the way this happened during a routine washing of the shade that I had to remove the shade. Thank you!

        Reply
  26. Hi, I am looking for the mounting brackets for the Allen Roth Natural Fiber Roman shade. I have two shades and no outside mounting hardware. #0338336 any help would be appreciated. Thanks Charlene

    Reply
  27. I have a 10 x 12 Canopy and when changing out the top I lost the ball that screws in from the top. Where can I find a new screw in ball for the top?

    Reply
    • Hi Pauline,
      Sorry for the delayed reply. We receive very many requests and some do slip through the fingers.
      For replacement globes, please contact Allen+Roth custom care:
      855-326-1171
      Monday – Friday
      8:30 am – 7:00 pm EST

      hope it helps

      Reply
    • Hi Paul,
      Sorry for the delayed reply. We receive very many requests and some do slip through the fingers.
      For replacement globes, please contact Allen+Roth custom care:
      855-326-1171
      Monday – Friday
      8:30 am – 7:00 pm EST

      hope it helps

      Reply
  28. Looks like there are several of us who need the replacement glass for the outdoor high top patio table. Now I don’t feel so badly! Anyone know where we can find it?!

    Reply
  29. Hi, I purchased a 10×10 hard top gazebo and I need 2 of the roof panels. These panels are the polycarbonate twin wall sheets. How do I go advise to get these?

    Thx Robert

    Reply
  30. I have an Allen + Roth Eastman 23″ ceiling fan, model #LP8074LAZ, which has some burned out bulbs. For the life of me, I can’t figure out how to get at them. Lowes doesn’t carry this model here so I can’t get help from them. My handyman is puzzled, too. Hope you can help.

    Reply
  31. Thank you – we did find some hopefully they are correct the model was correct. If not then I will have to go back and order this one for $200. The ones we purchased were more along the same price line as Lowe’s had them for which was approx $80

    Reply
  32. I need just the center glass for the Allen & Roth Safford 40″W by 40″L LED alluminated round brown aluminum patio bar table with a glas and stone tabletop. – Can I purchase just the center glass piece?

    Reply
    • Hi Kristine,
      Sorry for a delayed reply.
      Unfortunately, if Lowe’s does not sell the replacement glass, there is nothing we can do.
      We can only suggest to go to your local glass shop and order it there.
      hope it helps

      Reply
  33. I purchased an Allen & Roth lamp from Lowe’s several years ago, but the finial recently broke on it. Can you tell me how to contact the company to possibly get a replacement?

    Reply
    • Hi Donna,
      Sorry for a delayed reply.
      We do not have replacement globes. You can contact Lowe’s customer care directly for any questions related to it.
      Hope it helps.
      Have a good day!

      Reply
  34. The wind blew over my Tenbrook umbrella and table the other day and the bottom pole is bent beyond repair. Do you have a replacement pole I can buy for the umbrella? I’d hate to throw away a perfectly good umbrella just because the pole it connects to is bent. Thanks in advance.

    Reply
  35. I purchased an Allen + Roth patio furniture set a couple of years ago at Lowe’s. We had a big storm over the weekend. The glass in the stone table was shattered and the umbrella took a hit too. I was able to buy the replacement glass at Lowe’s. Unfortunately the umbrella has damage to the upper mechanics. Do you sell the guts to the umbrella? I did not see the same umbrella for sale at Lowe’s although, they do have the same patio set. The material of the umbrella is still in good shape. Just a couple of the rods are broken.
    Looking forward to hearing from you. Teressa

    Reply
  36. I purchase a patio set from lowes around 6 years ago. This winter a huge pile of snow landed on it and snapped one leg. It’s cast iron. Is there anywhere I can find a replacement leg.

    Reply
    • Hi Teresa,
      sorry to hear that
      Unfortunately, Lowe’s does not make replacement parts for patio chairs. You would need to buy a whole chair.

      Reply
  37. Hello All, we have had a patio glass table top and 6 chair set for a number of years (4-5). We were finished eating on Memorial Day when suddenly the glass top shattered. There was nothing that could be identified as edging the top or other item that would result in it shattering. Needless to say we now have a frame and 6 chairs. Has there been an issue with this occurring elsewhere? Is Allen and Roth willing to compensate for this type of incident. Please look into this and let me know what can be done.

    Thank you,

    Don Undercofler

    Reply
    • Hi Don,
      Sorry to hear you experienced this unfortunate event.
      Since you own the set for a few years, the warranty is not applicable anymore here.
      I would recommend going to a local glass shop to ask them to cut a custom piece of glass.
      Hope it helps.

      Reply
    • we recently purchased two 10 x 10 hardtop gazebos for our decks…after patiently waiting for it to stop raining we have attempted to assemble the gazebos with great anticipation……lo and behold BOTH gazebos have a manufacturers defect for the roof connector part….the round part that roof support attatch to…the part is made BACKWARDS. We phoned the company and they agreed to mail us two new one…SAME THING. nd oddly they seemed to not know about the problem. We have taken the part to the person who assembles your product instore and he laughed and said yup …upside down…Please advise befor summer is over and we will need to return.

      Reply
  38. Hello. I have a 10 x 10 hard top gazebo that I purchased from Lowes. I am looking for a winter gazebo cover for that product. It is an Allen and Roth gazebo, 4 years old. I am also looking for privacy curtains that secure to square posts.

    Reply
  39. I am trying to get replacement screens for the 10’x10′ gazebo sold at Lowes. I can find the canopy but not the screens. Please tell me how to get the replacement screens. Thank you

    Reply
  40. Hi, I am looking for replacement hooks for the allen + roth Brown Steel Rectangle Screened Permanent Gazebo to hang the Privacy Curtains. Lowes does not carry these hooks and can’t seem to help me.

    Your assistance is greatly appreciated as I have spent countless hours searching on the internet with no success.

    Reply
  41. Hi, I am looking for replacement curtain hooks for my Allen Roth Gazebo. The hooks slide on the inside and outside tracks of the Gazebo. I specifically need the hooks to hang the privacy curtain. Lowes doesn’t have a clue on where I can get them, and I have searched the internet with no success.

    Hoping you can help.

    Reply
  42. I have a 10×12 i got from lowes in 2016. i just put it up and the curtains are faded in straight lines from top to bottom. is there a warranty. I never got any information on it at all and i need the hooks for the curtains and the stops on each end to keep the hooks in. How do I get these things thanks

    Reply
  43. Hi. We have just installed on our kitchen four mini pendants, model # 0589519. We would like to now find a chandelier to match for the dining area (open concept kitchen. Need it to hang down at least a foot or so from the ceiling so a flush-to-ceiling won’t work. What options do you offer. We have been to Lowes and did not see anything that matched the pendants in style or color!

    Reply
  44. Need to know where to find replacement glass for Lowe’s item 805596. I purchased 1 floor lamp and 3 table. When I received the delivery 1 globe was cracked…I would RATHER NOT have to return the entire lamp to the store. I am concerned with the fact that your customer service said there are NO replacement parts for this. If that is the case, I will be returning all the lamps.

    Reply
    • Hi Kathi,
      Sorry to hear you have problems with the lamp. If Lowe’s said there are no replacement parts, nothing we can do.
      I think you should return your purchase.

      Reply
  45. I am trying to replace a broken globe on my pendulum light. Lowes said they do not have any yet, but to contact y’all. Lease tell me how to get a replacement.

    Reply
    • Hi Suzanne,
      Sorry to tell you that Lowes is the only place you can get the globe at. Maybe, they will have it in the future.
      Thanks and happy holidays!

      Reply
  46. Where can I go to find replacement cushions for my allen and roth outdoor furniture set. I have a love seat and two conversation chairs. I believe the set is portofino.

    Reply
  47. Hello. I have a quick question for you and hopefully you’ll be able to point me in the right direction or help me with an issue. I purchased an Allen Roth area rug from Lowe’s, the name is Barrbridge Stone Cameo, from day one pieces of carpet just come out of this thing. I am constantly picking up pieces to the carpet even in non high traffic areas. Curious on what they could do about this and if this has been an issue with this type carpet? If you could assist me with this that would be great!!!!
    P.S. I bought the same model in runners as well and they have the same issues.

    Reply
    • Hi Scott,
      I would recommend you to contact the Lowe’s where you bought the rug about a possibility of replacement.
      Looks like you got a defective one.
      Hope it helps.

      Reply
  48. I bought floor lamp#0616100 that has 3 lights that calls for bulbs no higher than 60 watts each or 13 watt CFL’s. I do not use CFS’s because of the murcury in them but I want to use 60W LED is that totally safe to use 3 of these in the lamp or can I go higher? Thank you, Patricia

    Reply
  49. Hello,
    I am looking to order a blank wall plate that has a satin nickel finish with the following dimensions:

    5 inches tall X 3 1/4 inches wide and 6 inches from diagonal corners.

    Thank you so much.​
    Our entire kitchen is fitted with Allen + Roth outlet covers is there any way you can help us continue to fit the remainder of outlets?

    Reply

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